Returns and complaints
Here you find information about returns and complaints. Did you know we offer a 365 day money back guarantee on all products?
Underwear are hygiene articles
Underwear is classified as a hygiene article and cannot be returned if the packaging seal is broken. Therefore, before you break the packaging seal, please make sure you that the item you receive is the same as you ordered, and that the color and size is correct. Bras, t-shirts, tank tops, loungewear and swimwear can be returned even if the seal is broken.
How to return order
1. If an item does not match the item you ordered or if it is damaged, please contact customer service if you want to return it.
2. Please advise the customer service if you want a new item, a refund or Uppercut money.
3. The customer service provides you with a return number and return address. We will deal with your return as soon as it arrives. Shipping fees for returns are paid by the customer but in case we have sent the wrong item or if it is damaged, Uppercut.se will of course pay for the return cost.